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Technical Support

A major element in the RSC’s work is the provision of technical advice and support to colleges, about both their present operational issues and about technical developments which might affect them in the future. Whether users are concerned about general issues such as network security and authentication, or more specific queries about particular software problems, the RSC is here to help. We can offer direct support ourselves, or act as a bridge between colleges and the wide range of specialist JISC support services which exist to back up the RSC in this area.

Any member of staff in FE or supported HE who is working with information technology in the delivery of teaching and learning is eligible for support. Depending on the nature of the query, the RSC can draw on a range of technical training and support options.

Call for Participation – JANET TALK TRIAL
JANET(UK) are pleased to announce the launch of a trial for its latest service development JANET Talk, an exciting feature rich voice and collaboration application for JANET users and their associates.

JANET Talk enables multipoint collaboration sessions using tools such as video, shared whiteboard, text chat, and application sharing. Users have the ability to communicate using a PC based desktop client and collaborate using the power and reach of the JANET Network. JANET Talk will also provide users with the ability to make voice calls into the PSTN, taking advantage of potentially lower call costs.

JANET Talk will initially be rolled out on a trial basis to determine that user requirements are met; to validate the initial service model that has been defined; and to understand how this powerful tool can play a part in the IT strategies of JANET connected sites. The initial trial will take place in March 2008 and will comprise of approximately 50 JANET connected organisations deploying a maximum of 100 JANET Talk clients each.

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